Refund policy

LOKITA and Jhay Foreign Official apparel is printed after you order. Please check the size guide and your chosen color before checkout.

Damaged, defective, incorrect or misprinted items
Email jhayforeignofficial@gmail.com as soon as you notice a problem, within 30 days of delivery. Include your order number, a description and clear photos. We will review the issue and arrange an appropriate replacement or refund for a confirmed production error, damaged item or incorrect item. Contact us before returning anything so we can provide the right instructions.

Missing packages
If your package has not arrived, contact us promptly and within 30 days after the estimated delivery date. Include your order number so we can investigate with our fulfillment partner and arrange a resolution for a confirmed lost shipment.

Size, color and change-of-mind requests
Because these items are made to order, we do not offer discretionary returns or exchanges for choosing the wrong size or color, or changing your mind. This does not limit any cancellation, return or other rights you have under applicable consumer law.

Changes and cancellations
Email us immediately if you need to change or cancel an order. Production can begin quickly, so changes and cancellations may not be possible once production starts, except where required by law.

Incorrect addresses and unclaimed deliveries
Please check your delivery address carefully. If an order needs reshipping because of an address supplied incorrectly or an unclaimed delivery, additional shipping charges may apply. We will explain any charge before arranging reshipment.

Refunds
We will notify you of the outcome of your request. Approved refunds are sent to the original payment method; your bank or payment provider determines when the credit appears. This policy does not replace or restrict your statutory consumer rights.